Shipping policy
Shipping Policy
Heavenly Fallen
At Heavenly Fallen, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below for details on processing times, shipping methods, and other important information.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order has been processed, you will receive a notification with tracking information.
During periods of high demand (such as promotions or holidays), processing times may be slightly extended.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times vary based on your location and selected shipping method:
-
Standard Shipping: 5–10 business days
-
Expedited Shipping (if available): 2–5 business days
Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, or other factors outside our control.
Domestic & International Shipping
-
We currently ship to [the United States].
-
International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number. Please allow up to 24–48 hours for tracking information to update.
Lost, Delayed, or Damaged Packages
Heavenly Fallen is not responsible for shipping delays caused by the carrier. If your package is lost or arrives damaged, please contact us at [bigcslegacyllc@gmail.com] within 7 days of delivery so we can assist you.
Incorrect Shipping Information
Please ensure all shipping information is correct at checkout. Heavenly Fallen is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Questions
If you have any questions about our shipping policy or your order, please contact us at:
[bigcslegacyllc@gmail.com]